IMPORTANT INFORMATION FOR CUSTOMERS - COVID-19 VIRUS UPDATE

Added: 29 May 2020

We hope that you are safe and well.

On the Monday 1st June, we will re-open our Sales departments, but we are doing it safely and by appointment only.

How we are keeping our dealerships safe

The safety of our team, customers, suppliers and contractors is key. So, we will be putting social distancing measures in place. This means there will be fewer cars and no brochures or magazines on display. But you will still get the friendly welcome and high-quality service you expect from us.

What to expect when you visit us.

When we are open for business, our priority is to keep you safe. If you do visit us, these are the important steps we will be taking:

We will keep the 2m distancing rule at all times, ensuring there’s enough room for this throughout the showroom and reception areas.

Hand sanitiser will be available to use throughout your visit.

Upon arrival we will greet you whilst ensuring that the 2m distancing rule is maintained.

We will keep our doors open and pathways clear to avoid any unnecessary risks of contact.

We will thoroughly cleanse all surfaces and vehicles in our dealership after every use.

Do you need to visit us? (or could we help you remotely?)

If you are unsure, please contact our team and they will help you decide if a visit is necessary or provide support in another way. In all instances, we will do our best to find a way to help you.
If you do need to visit our dealership, we recommend that you confirm an appointment with us first.

Our current opening times will be:

Dacia Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Hyundai Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Hyundai Chippenham

Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Hyundai Frome

Service                                         Parts                                
Mon – Friday 9am – 5pm              Mon – Friday 9am – 5pm
Saturday CLOSED                        Saturday CLOSED
Sunday CLOSED                          Sunday CLOSED

Nissan Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Nissan Bath

Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Renault Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Renault Bath

Service                                         Parts                                
Mon – Friday 9am – 5pm              Mon – Friday 9am – 5pm
Saturday CLOSED                        Saturday CLOSED
Sunday CLOSED                          Sunday CLOSED

SKODA Bath
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Ssangyong Frome
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Toyota Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Toyota Bath 

Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Vauxhall Trowbridge
Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Vauxhall Frome

Sales                                          Service                                Parts
Mon – Fri 9am - 5pm                  Mon – Friday 9am – 5pm     Mon – Friday 9am – 5pm
Saturday 9am - 5pm                   Saturday CLOSED               Saturday CLOSED
Sunday CLOSED                       Sunday CLOSED                  Sunday CLOSED

Please note these are our re-opening hours and will be subject to review as we ease out from lockdown.

Whether inside or outside the showroom, you can rest assured that we take the safety of our team and customers seriously.

We very much look forward to welcoming you back to Platinum.

Yours sincerely, 

The Platinum Board of Directors

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Platinum Motor Group, Unit 12 Meridian Motor Park, North Bradley, Trowbridge, Wiltshire, BA14 0BJ

Platinum Motor Group is a trading name of Renrod Limited. Registered Office, Platinum Motor Group, Unit 12 Meridian Business Park, North Bradley, Trowbridge. BA14 0BJ. Registered in England No. 1210595. VAT Registration No. 821 9379 14. Renrod Ltd t/a Platinum Motor Group is authorised and regulated by the Financial Conduct Authority. FRN: 609091. We are a Credit Broker not a Lender and can introduce you to a limited number of lenders. An introduction to a lender does not amount to independent financial advice. Our approach is to introduce you first to the relevant manufacturer supporting finance company. If they are unable to make you a finance offer, we will inform you and request your permission to submit a proposal to another of our lenders. Please ask for a list of our funding partners. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions and our manufacturer supporting finance companies also provide funding for our vehicle stock and financial support for our training and marketing. However, any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. Renrod Ltd t/a Platinum Motor Group is an Appointed Representative of AutoProtect (MBI) Limited for General Insurance distribution purposes which is authorised and regulated by the Financial Conduct Authority for Insurance Distribution (Firm Reference Number 312413). You can check this on the FCA Register by visiting the www.fca.org.uk