We have an exciting opportunity for a Warranty Administrator to join our Group Warranty Department based in Trowbridge. You will work as part of a team responsible for the processing of Manufacturer warranty claims and ensuring claims are handled efficiently and to the highest standards. You will contribute to the development of our Group Warranty controls and processes to help minimise any monetary loss during the repair warranty reimbursement process.

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As a Warranty Administrator you will be responsible for:

Ensuring warranty compliance of all repairs for claiming (both physical paperwork and digital uploads) from our Platinum sites prior to progressing claims.

Confirming all submissions reflect the correct data, guaranteeing that only fully eligible claims are submitted in a timely manner.

Monitoring the dispatch of all types of documentation with the requests along with requests from the manufacturers relating to material returns.

Acting on a daily basis claim discrepancies from sites along with required actions from our manufacturers in order to ensure successful and prompt payments.

Maximising every opportunity for all justified reimbursement, whilst minimising any financial losses along with our manufacturer audit trail.

About You

We are looking for a focused and self-driven individual with a strong administration skill set.

It is important that you have excellent time management and the ability to prioritise your workload, to ensure time sensitive deadlines. You must be meticulous and thorough with IT skills. Possess a positive attitude to problem solving, and an ability to build excellent relationships with colleagues and our manufacturer partners.

Previous experience in the motor trade is desirable.

About Us

As one of the South West’s largest family owned dealer Groups, we provide an excellent working environment and exciting career opportunities. As a family-owned business, we are committed to our staff’s well-being and we will recognise and reward your hard work, loyalty and commitment to both our customers and your colleagues. We provide excellent training and development from Manufacturer and our Group Team Members.

If you have the experience required, combined with enthusiasm and commitment, we look forward to hearing from you.