Two years after entering the UK market, OMODA&JAECOO has enhanced its vehicle warranty programme, reflecting customer feedback and the manufacturer's commitment to delivering one of the strongest ownership experiences in one of the world's most competitive automotive markets.
Having successfully established itself in the UK, OMODA&JAECOO has continued to invest beyond the showroom, expanding its retailer network, strengthening its aftersales infrastructure and enhancing the overall customer experience. The latest warranty improvements represent the next stage of that journey, giving customers even greater reassurance throughout their ownership experience.
With a 5.7% market share* at the time of writing and a growing owner community, the dual-brand house has been able to review real-world ownership data and customer feedback to identify where its warranty offering could be strengthened further.
As part of that review, OMODA&JAECOO UK has significantly expanded the number of components covered for the full seven years/100,000 miles. Items including the A/C compressor, alternator, brake calipers, catalytic converter, infotainment unit, exhaust system, fuel injectors, fuel pump, oil pump, shock absorbers, starter motor, track rod ends, water pump, wheel bearings and window regulators will now all benefit from the brand's full vehicle warranty, having previously been covered for three years/40,000 miles.
In addition, all bushes and rubber components are extended from three years/40,000 miles to seven years/60,000 miles, while the ball joints increase from three years/40,000 miles to seven years/60,000 miles. The enhancements provide customers with even greater peace of mind, helping to reduce long-term ownership costs and reinforcing confidence throughout the ownership experience.
Effective immediately, the updated warranty extends cover on a number of key components that were previously subject to shorter warranty periods, bringing them into line with the brand's seven-year/100,000-mile vehicle warranty. Importantly, the improvements will also be applied retrospectively, benefiting every OMODA and JAECOO vehicle sold in the UK since the brands launched. Customers do not need to take any action, with the updated warranty terms applying automatically.
The changes come directly in response to customer feedback, reinforcing OMODA&JAECOO's customer-first approach and demonstrating the brand's willingness to continually refine its ownership proposition as it grows in the UK market.
Victor Zhang, Managing Director of OMODA&JAECOO UK, said: "The UK is one of the most competitive automotive markets in the world, and from day one we've been committed to listening to our customers and continually improving the ownership journey. After two years of learning from our growing customer base and retailer network, we've reviewed our warranty offering and made it even stronger.
"By extending cover on a wider range of components – and applying those changes to every OMODA and JAECOO we've sold in the UK – we're demonstrating our long-term commitment to our customers while reinforcing our confidence in the quality, engineering and reliability of our vehicles."
Customers looking to purchase an OMODA or JAECOO can do so through the dual-brand house's growing UK retailer network, now spanning more than 140 dealerships nationwide.